1xbat Privacy Policy — Your Data, Your Rights in Pakistan

1. Introduction

Welcome to the Privacy Policy of 1xbat — Pakistan's dedicated online casino and sports betting platform. When you create an account, place a bet, make a deposit or contact our support team, you share information with us. This policy explains exactly how that information is handled — what we collect, what we use it for, who might see it, and how long we keep it.

We've written this in plain, straightforward English because we want our Pakistani players to actually understand it rather than skim past a wall of legal text. That said, if anything here is unclear, our support team is available 24/7 via live chat to answer specific questions about your data and privacy on 1xbat.

This policy applies to all personal data collected through the 1xbat website and any related apps or services. It applies to all registered players and to visitors who browse the platform without registering.

2. What Data We Collect

The personal information that 1xbat collects falls into several categories. The table below summarises the main types, with notes on which are required for the platform to function and which are optional.

We do not collect sensitive personal information such as religious beliefs, political opinions, or biometric data beyond what is strictly required for identity verification where applicable. We do not collect data from third-party social media profiles unless you actively connect such an account to your 1xbat profile.

3. How We Collect Your Data

3.1 Directly from You

Most of the data 1xbat holds about you comes directly from you. When you register your account, you provide your name, mobile number and date of birth. When you make a deposit, you provide payment details. When you contact support, you provide the content of your query. When you upload verification documents, you provide identity information. This is the most significant category of data we hold.

3.2 Automatically as You Use the Platform

When you access the 1xbat platform from any device, our systems automatically record certain technical information. This includes your IP address, the device you're using, your browser type, the pages you visit within the platform, and timestamps for your sessions. This data is collected through standard server logging, analytics tools and cookies (see the Cookies section for details). This technical data helps us keep the platform secure and understand how it's being used so we can improve it.

3.3 From Third Parties

In some cases, 1xbat receives data about you from third parties. Payment processors provide transaction confirmation data. Identity verification services may confirm whether documents you've submitted are valid. Regulatory authorities may share information in the context of compliance investigations. In all cases, third-party data sharing with 1xbat is governed by the legal obligations of those third parties and is limited to what is operationally or legally necessary.

4. Why We Use Your Data

1xbat processes personal data only for specific, legitimate purposes. The table below maps each category of data use to its legal basis and practical purpose:

5. Sharing Your Data

1xbat does not sell, rent or trade your personal data with any third party for their own commercial purposes. Data sharing is limited to the following specific circumstances, each with a legitimate basis:

5.1 Payment Processors

To process PKR deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or card networks, 1xbat shares necessary transaction data with certified payment processing partners. These processors operate under their own privacy frameworks and data security standards. They are not permitted to use your data for any purpose beyond processing the specific transaction.

5.2 Identity Verification Services

Where 1xbat requires you to verify your identity — by submitting CNIC or passport documents — this process may involve a certified third-party identity verification service. These providers confirm document validity and return a verification result to 1xbat. Your documents are processed according to the verification provider's own data protection standards and are not retained by them beyond the verification process.

5.3 Regulatory and Legal Authorities

1xbat may share player data with relevant regulatory authorities, law enforcement or other legally empowered bodies where required to do so by law. This includes disclosures related to anti-money laundering investigations, fraud investigations, or court orders. Such disclosures are made only to the extent legally required and are not made voluntarily.

5.4 Technology and Infrastructure Providers

1xbat uses third-party technology providers for hosting, security monitoring, customer support tools and analytics. These providers may have access to data in the course of providing their services to us. All such providers are bound by contractual data processing agreements that restrict their use of your data to the specific services they provide to 1xbat.

5.5 Game Providers

When you play games on the 1xbat platform, limited session data — such as your player ID and bet amounts — is shared with the game provider (e.g. Spribe, Pragmatic Play, Evolution) to facilitate the game session. This is functionally required for the games to operate. Game providers are not provided with your full identity or payment data.

6. Data Security

Protecting the personal and financial data of Pakistani players is a core operational responsibility at 1xbat. The following security measures are in place across the platform:

• SSL/TLS Encryption: All data transmitted between your device and the 1xbat platform is encrypted using industry-standard SSL/TLS protocols. This applies to all pages, not just payment pages.
• Encrypted Data Storage: Sensitive data at rest — including identity documents and financial records — is stored in encrypted form. Access to this data within 1xbat is restricted to staff who require it for specific operational purposes.
• Payment Tokenisation: Payment details such as mobile wallet numbers and card references are tokenised. The full credentials are processed by certified payment gateways rather than stored on 1xbat servers.
• Access Controls: Internal access to player data is restricted using role-based access controls. Staff can only access the specific data categories relevant to their job function.
• Security Monitoring: 1xbat operates continuous security monitoring to detect unusual account access patterns, suspicious transactions and potential data breaches.
• Two-Factor Authentication: Players can enable two-factor authentication on their accounts for an additional layer of login security.

7. How Long We Keep Your Data

1xbat retains personal data only for as long as is necessary for the purposes it was collected, or as required by applicable legal obligations. The general retention principles are:

• Active Account Data: Retained for the duration of your account and for a defined period after account closure to satisfy legal obligations and handle any post-closure disputes.
• Financial Transaction Records: Retained for a minimum of five years from the date of each transaction, in compliance with anti-money laundering and financial record-keeping requirements.
• Identity Verification Documents: Retained for the period required by applicable compliance frameworks from the date of verification or account closure, whichever is later.
• Support Communications: Retained for a period sufficient to resolve any ongoing or potential disputes, typically up to three years from the last interaction.
• Technical and Usage Data: Anonymised usage data may be retained indefinitely for platform analytics. Personally identifiable technical data is retained for shorter periods consistent with security monitoring needs.

When data is no longer required for any lawful purpose, it is securely deleted or anonymised. You may request earlier deletion of certain categories of data — see the Your Rights section for details.

8. Cookies and Tracking Technologies

The 1xbat platform uses cookies and similar tracking technologies to make the platform function correctly and to understand how it's being used. Here is a straightforward summary of how we use cookies:

8.1 Essential Cookies

These cookies are required for the platform to work. They handle login sessions, maintain your account state between pages, and enable core security features. Without these cookies, the 1xbat platform cannot function. They cannot be disabled without breaking the service.

8.2 Analytics Cookies

1xbat uses analytics tools to understand how players navigate the platform — which pages are visited most, where people encounter difficulties, how long sessions last, and which features are used. This data is collected in aggregated, largely anonymised form and is used to improve the platform. You can opt out of analytics cookies through your browser settings.

8.3 Preference Cookies

These cookies remember your settings and preferences — such as your preferred language, display settings and notification preferences. They improve your experience by not requiring you to reset preferences every session. They are not required for core functionality.

1xbat does not use third-party advertising or targeting cookies. We do not build advertising profiles from your browsing behaviour or share cookie data with advertising networks.

9. Your Rights Over Your Data

As a registered player on 1xbat, you have the following rights in relation to your personal data. All rights requests should be submitted via live chat or email to support@1xbat-play.com: